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Refund and Returns Policy

At Envision Mart LLC, we want you to be completely satisfied with your purchase of home and decor products. If for any reason you are not happy with your purchase, we are here to help. Please review our refund and return policy below.

Returns

  • Eligibility: You have [insert number, e.g., 30] days from the date of delivery to return an item. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is required.
  • Non-Returnable Items: Certain items are non-returnable, including:
    • Gift cards
    • Custom or personalized items
    • Items marked as final sale

Return Process

  1. Request a Return: To initiate a return, please contact our customer service team at admin@evnisionmartllc.com or call us at +1 737 282 1625. Provide your order number and reason for the return.

  2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item.

  3. Shipping: You are responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

  4. Inspection and Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Refunds

  • Full Refunds: If your return is approved, you will receive a full refund for the purchase price of the item. The original shipping cost is non-refundable.
  • Partial Refunds: In some cases, only partial refunds may be granted (if applicable), such as items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Late or Missing Refunds: If you haven’t received a refund within [insert number, e.g., 10] business days, please check your bank account again, then contact your credit card company or bank. If you still have not received your refund, please contact us at admin@evnisionmartllc.com.

Exchanges

  • Damaged or Defective Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at admin@evnisionmartllc.com.

Order Cancellations

  • Before Shipping: You can cancel your order for a full refund before it has been shipped. To cancel your order, please contact us as soon as possible at admin@evnisionmartllc.com or +1 737 282 1625.
  • After Shipping: If the order has already been shipped, you will need to follow our return process.

Contact Us

If you have any questions about our Refund and Return Policy, please contact us:

Envision Mart LLC
5900 Balcones Dr Ste 5813,
Austin, Texas 78731,
Email: admin@evnisionmartllc.com
Phone: +1 737 282 1625

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5900 Balcones Dr Ste 5813
Austin, Texas 78731,

admin@evnisionmartllc.com

+1 737 282 1625

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